Refund & Cancellation Policy
Effective Date: June 2026 | Version 1.0
1. Introduction
This Refund & Cancellation Policy (“Policy”) governs the terms under which ShareSaathi (“Company”, “we”, “us”) provides refunds or cancellations to its clients (“Client”, “you”) in connection with the purchase of unlisted and pre-IPO securities facilitated through the ShareSaathi platform. By placing an order with ShareSaathi, you acknowledge that you have read, understood, and agree to be bound by this Policy.
Given the nature of unlisted securities transactions — which involve direct coordination with existing shareholders, legal documentation, and share transfer mechanics — refunds are governed by strict conditions as detailed below.
2. Definitions
Token Amount — refers to the advance payment made by the Client to confirm intent to purchase a specified quantity of unlisted shares.
Full Payment — means the total transaction value for the agreed quantity of shares, inclusive of brokerage and applicable charges.
T+1 Settlement Day — refers to one (1) business day following the date of receipt of Full Payment by ShareSaathi.
Order Procurement — means the successful sourcing and blocking of the requested shares from the seller, completed on ShareSaathi’s end.
Business Day — means any day other than Saturday, Sunday, or a public holiday in India.
3. Refund Eligibility
3.1 Refund Entitlement — Non-Delivery of Shares
A Client shall be entitled to a full refund of the amount paid, subject to the following cumulative conditions being satisfied:
The Client has made Full Payment for the order; AND
Seven (7) business days have elapsed from T+1 Settlement Day (i.e., from the business day immediately after Full Payment was received); AND
The purchased shares have not been credited to the Client’s demat account, nor has a valid share transfer acknowledgement been provided by ShareSaathi within the said period.
For clarity: if Full Payment is received on Day 0, T+1 is Day 1. The 7-business-day window begins from Day 1. A refund claim may only be raised on or after Day 8 (business days) from T+1, if delivery has not been made.
3.2 Non-Refundable Situations
Refunds shall NOT be issued in the following circumstances:
The shares have been delivered to the Client’s demat account within the stipulated timeline.
The delay in delivery is attributable to the Client (e.g., incorrect demat details provided, KYC non-compliance, or failure to complete requisite documentation).
The refund request is made before the expiry of the 7-business-day window from T+1.
Market or regulatory conditions beyond ShareSaathi’s reasonable control have caused the delay, including but not limited to SEBI directives, issuer restrictions, or depository downtime.
4. Token Amount Forfeiture Policy
The Token Amount paid by the Client is strictly non-refundable and shall be forfeited under the following circumstances:
4.1 Order Cancellation After Procurement
If the Client cancels the order after ShareSaathi has successfully procured the entire quantity of shares requested by the Client from the seller, the Token Amount shall stand forfeited in full. ShareSaathi’s procurement constitutes a binding commitment on the Company’s part and any cancellation thereafter causes direct financial loss to the Company.
4.2 Failure to Complete Payment
If the Client fails to make the balance payment (Full Payment minus Token Amount) within the timeline communicated by ShareSaathi at the time of booking — after the Company has procured or committed to procuring the entirety of the ordered shares — the Token Amount shall be forfeited without further notice.
In either scenario above, ShareSaathi reserves the right to resell the procured shares to a third party without any obligation or liability to the Client beyond the forfeiture of the Token Amount.
5. Refund Process & Timeline
Clients must raise a refund request in writing to support@sharesaathi.com within 3 business days of becoming eligible under Clause 3.1.
The request must include: full name, registered mobile number, order reference number, demat account details, and a brief description of the non-delivery.
ShareSaathi will acknowledge the request within 2 business days and complete its internal review within 5 business days of acknowledgement.
Approved refunds shall be processed to the original payment source within 7–10 business days of approval.
ShareSaathi reserves the right to deduct any applicable payment gateway charges or banking fees from the refund amount, where applicable.
6. Partial Delivery
In cases where only a portion of the ordered shares has been delivered within the stipulated timeline, the Client shall be entitled to a pro-rata refund for the undelivered portion only, calculated on the basis of the per-share price agreed at the time of the order. The delivered portion of the order shall be treated as complete and no refund shall be issued for the same.
7. Nature of Unlisted Securities — Important Disclaimer
Unlisted and pre-IPO securities are not traded on recognised stock exchanges and carry inherent liquidity risks. ShareSaathi acts solely as a facilitator between buyers and sellers and does not guarantee listing, returns, or liquidity of any security. This Policy applies exclusively to delivery-related refunds and does not extend to market value fluctuations, post-delivery performance, or investment losses.
8. Dispute Resolution
Any dispute arising from this Policy shall first be addressed through ShareSaathi’s internal grievance mechanism. If unresolved within 30 days, disputes shall be subject to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Mumbai, Maharashtra, and proceedings shall be conducted in English. This Policy shall be governed by and construed in accordance with the laws of India.
9. Amendments to This Policy
ShareSaathi reserves the right to amend or update this Policy at any time without prior notice. The revised Policy shall be effective upon posting on our website or communication to registered Clients. Continued use of our services after any modification constitutes acceptance of the updated Policy.
10. Contact & Grievance Redressal
For any refund-related queries, please contact us at:
Email: support@sharesaathi.com
Platform: www.sharesaathi.com
This Policy is intended to be fair, transparent, and legally compliant under applicable Indian laws. ShareSaathi strongly recommends Clients to read this Policy carefully before executing any transaction.